Browse common issues, send us a message, or call our team directly, usually a 24-hour reply, often much faster.
Quick tip: Many questions are already answered in our FAQ page. Check there first.
Our support team is here to assist with bookings, payments, technical issues, or any other concern. We typically respond within 24 hours.
For urgent matters, call us directly at +233 0559 395 922.
Before contacting us
Use the "Forgot Password" link on the login page to reset your password. Check your spam folder for the reset email. If still unable, contact us at support@roomates.com.
Verify that your payment completed successfully. If payment went through but the booking still shows as pending, contact the hostel directly or reach out to RooMates support with your booking reference.
Try a different payment method or retry the transaction. If the issue persists, contact support with your payment reference and details of the error.
Log in to your account, go to "My Bookings," and select "Cancel" for the relevant booking. Cancellation policies vary by hostel and are shown before you confirm.
For access, correction, or deletion requests, email our Data Protection Officer at privacy@roomates.com. We will respond within 30 days.
Still need help? See more answers in our FAQs.
Version 1.0 · Effective March 2026 · RooMates
Book a free demo and a member of our team will guide you through RooMates, answer your questions and get you set up.
